Adventures in Salesforce Support

Salesforce: ”We received your request to delete activities from all leads/accounts”

Me: ”Yes”

Salesforce: ”We will need the CSV file with all the activities’ codes and then we can do that for you.”

Me: ”If I had the CSV I would do it myself.”

Salesforce: ”Well, it will take a lot of time to find those codes and create the CSV.”

Me: ”I know. That’s why I asked you to do it.”

Salesforce: ”…”

Salesforce: ”Okay, I will have to check on that and I will update you.”